Walt Gear

Shipping & Returns

Where we ship, how long it takes, and how to send something back if the fit is not right. Straight answers, no fine print games.

Getting it to you

Shipping

Destination	Timeline	Cost
South Africa, orders over R1 100	2 to 4 business days	Free
South Africa, orders under R1 100	2 to 4 business days	Flat courier fee at checkout
International	Varies by destination	Calculated at checkout

Orders are dispatched by courier and you receive a tracking link by email the moment they leave us. International orders support ZAR, USD, EUR, AUD and NZD. Any import duties or taxes are the responsibility of the receiver and depend on your country. Delivery questions go to shipping@waltgear.co.za.

If it is not right

Returns & exchanges

We want you in the right gear, not just any gear. Unworn items in original condition can be returned within 30 days of delivery, and swapping for a different size is free.

How to start a return or exchange

Step 1 — Email us

Send your order number and what you would like to do to shipping@waltgear.co.za. Tell us if you want a size exchange or a return.

Step 2 — Pack it up

Return the item unworn, with tags, in a condition we could sell again. Custom-printed items cannot be returned unless faulty, since they are made to your brief.

Step 3 — Send it back

We will confirm the return address and next steps by email. Once we receive and check the item, exchanges are dispatched and refunds are processed to your original payment method.

A note on custom prints: because they are made to your logo and colour, personalised items are non-returnable unless there is a manufacturing fault. Everything on our Warranty page still applies to them.